"The doctor of the future will give no medicine
but will interest his patients
in the care of the human frame, in diet and in the cause and prevention of disease."
Thomas Edison
What to expect
Booking a consultation
Naturopathic consultations and Reiki healing sessions can be booked by submitting the Contact Us form at the bottom of this page.
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Please complete and submit the Contact Us form and we will endeavour to reply within 24 hours to discuss your needs and arrange a suitable time for your consultation.
Sessions are available on these days in various time slots:
Monday - Saturday
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Please contact us if your condition is urgent or you'd like to request a day or time outside of those listed, as it may be arranged at our Naturopath's discretion on a case by case basis.
Full payment via bank transfer is required upon booking and does not include any additional prescription medicine or therapeutic products.
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Our cancellation policy requires 24-hour's notice, before the time of your consultation, for a full refund. All refunds can take up to 10 days to be returned into your account.
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If this booking is your first consultation with us, our email will prompt you to read our Terms and Conditions and our page on What to Expect from a consultation, and you will be asked to sign a binding contract at your first appointment.
You may be asked to complete a New Client registration Form which will collect some of your personal information for our records, a brief description of your current health concern, your medical history, and your current diet and lifestyle. This information helps us plan our daily location timetable and to use your valuable appointment time more efficiently, providing you with the best and safest qualified service.
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Prior to a consultation
Our naturopath will review your registration form and prepare for your consultation.
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One day before your consultation, you will receive a reminder SMS and email message. If you need to re-schedule or cancel your appointment you can do so at any time, however if 24-hour's notice is not provided before the time of your consultation, your payment will be forfeited and a new consultation fee will be requested to book another consultation.
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Occupational health and safety of our clients, people at their residence, and our naturopath are of great importance.
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If you have booked a consultation to take place in your home and you, or a person at your residence:
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has fallen ill,
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is experiencing any COVID related symptoms (sore throat, coughing, fever),
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has been diagnosed with or been in contact with a person experiencing or diagnosed with COVID,
you must contact our naturopath as soon as possible, so other arrangements can be made.
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Likewise, if our naturopath falls ill or is unable to practice over your appointed consultation time, other alternatives will be made at her discretion.
Alternatives may include a cancellation or re-scheduling of the consultation, arrangement for the consultation to take place in another location, a referral to another recommended naturopath, or a Telehealth consultation conducted online.
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If you have booked a Telehealth consultation online, you will receive a Microsoft Teams link via email on the day of your consultation. Please have Microsoft Teams downloaded on your computer (for free) at least one hour prior to your consultation and be ready 10 minutes before your allocated time with a nice hot cup of tea or glass of water, a notepad and pen. Microsoft Teams can be downloaded from: https://www.microsoft.com/en-au/microsoft-teams/download-app
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Before your appointment, please have ready any pathology results from the last 3 months or recent doctor's notes for your coming appointment and advise if anything has changed since you filled out your registration form.
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On the day of your consultation
Our naturopath will make contact with you shortly before your appointment to advise of her expected arrival at your premises. Please be advised that due to traffic conditions and unexpected delays, consultation times can vary slightly from the time originally booked.
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If the consultation is to take place at your residence, please prepare an area in your home for the consultation. This area must be reasonably private, comfortable (preferably at a table), quiet, and free from hazards and distractions to promote confidentiality and limit occupational and ergonomic injuries. If you are unable to provide or accommodate these expectations, please contact us so we can suggest another suitable arrangement.
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Occupational health and safety standards aim to protect each client, the people at their residence and our naturopath, and so we ask that a safe distance and minimal physical contact is maintained during a consultation. Our naturopath will always practice good hygiene and wear personal protection equipment if physical contact is necessary.
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On arrival, our naturopath will make a quick assessment of the consultation area and recommend any necessary changes. Please accommodate these modifications as much as possible for the comfortable and safety of everyone involved.
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If you have booked a Telehealth consultation online, you will have received a Microsoft Teams link via email. Please have Microsoft Teams downloaded on your computer (for free) at least one hour prior to your consultation and be ready 10 minutes before your allocated time with a nice hot cup of tea or glass of water, a notepad and pen. Microsoft Teams can be downloaded from here: https://www.microsoft.com/en-au/microsoft-teams/download-app
Please ensure you are set up with a reliable internet connection, in a private area where you will not be disturbed.
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Your consultation
Our naturopath will commence your consultation with reference to your health registration form. Please advise if any details, medications, supplements, or symptoms have changed.
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With the greatest intention that you do the most talking, our naturopath will keep the consultation focused on your health case by asking a serious of questions in relation to your health history, all of the body systems, diet and lifestyle to determine the root cause of dis-ease and any predisposing, sustaining or disturbing factors of your current presenting condition. Our naturopath may also take some physical examinations of your eyes, tongue, skin, nails, hair, and measurements of your blood pressure, temperature, height, weight, and waist-to-hip ratio as baseline indications. If provided, your pathology or scan results can also be reviewed and interpreted.
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For an accurate and holistic individual assessment, and so a specific and safe treatment plan can be prescribed, it is imperative that all factors in relation to your health and wellbeing are considered. If more information or professional advise is necessary, you may be recommendation to obtain some testing at another site or be referred to your general practitioner or a specialist for further care and attention.
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When it appears that all relevant data has been collected, our naturopath will formulate and email a treatment plan and prescription that is tailor made for you, within 24 hours of your appointment. Our naturopath will order any prescribed therapeutic products directly from our recommended suppliers, who stock only the best quality practitioner-only products, and they will be delivered to you for a $10 delivery fee within a few days.
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After your consultation
If you have any concerns, queries or recollection of any extra information you'd like to disclose about your case after your consultation, please do not hesitate to contact our naturopath via email at any time.
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Please take the time to read through your treatment plan. It is extremely important that you follow the directions for the administration of all therapeutics and herbal medication. If you should experience any adverse or uncomfortable symptoms or side-effects from any of the recommendations or prescriptions provided to you from our naturopath, please stop and contact our naturopath as soon as possible for further advise.
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If you should have a problem or complaint about any of the treatment, recommendations or prescriptions provided to you by our naturopath, please contact her first so she can attempt to rectify or resolve the issue as quickly as possible. If there is any way that we can improve our service to you, please do not hesitate to provide us with some constructive feedback via email.
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If you are happy with your naturopathic experience, we ask that you take a moment to provide us with your positive feedback. You can do this by using the Contact Us form at the bottom of this page. This helps others decide whether our service may resonate or be the right option for them too, and continues to share the love around.
"When a flower doesn't bloom
you fix the environment in which it grows
not the flower."
Alexander den Heijer
Frequently Asked Questions
Can I claim money back on my private health?
Unfortunately, the Australian Government removed health insurance cover for 16 natural therapies, including naturopathy, so you'll find that your private health insurer is unable to offer benefits for naturopathic consultations. This decision is currently under review and may change in the future.
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If I need to cancel my consultation, will I receive a full refund?
A full refund is only provided if more than 24-hours notice is given from the time of your consultation. If 24-hour's notice is not provided from the time of your consultation, your payment will be forfeited and a new consultation fee will need to be paid for another consultation.
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Can I book a session day or time outside of those listed?
Please contact us as this may be arranged at our Naturopath's discretion on a case by case basis.
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Do you offer a discount for children?
Consultations for children are given the same time and consideration as adults, and so a discount is not available.
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What happens if my residence is unsuitable for a home visit consultation?
Please contact us, and we will make other arrangements to meet you at a neutral setting.
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Can my initial naturopathic consultation be conducted online?
It is preferable that your initial naturopathic consultation is conducted face to face. This allows for our naturopath to make a more thorough holistic assessment that includes physical examinations of your eyes, tongue, skin, nails, hair, and measurements of your blood pressure, temperature, height and weight as baseline indications.
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"A medicine made by the earth
has much greater intelligence
than a medicine made by the humankind."
Sajah Popham
